Refund policy

Valuebabad aims to provide customers with a clear returns and refunds process. This policy explains the return request period, return procedure, return shipping responsibilities, and refund processing.

Return Request Period

You may submit a return request within 30 calendar days from the date your order is marked as delivered. Please include your order number, the item you wish to return, and the reason for the return so we can assist you.

Return Conditions

Returned items should generally meet the following conditions:

  • The item is unused and undamaged.
  • Original packaging, accessories, and included items are retained where possible.
  • The item corresponds to the order information, and the purchase can be reasonably verified.

Glass products, including glass vases and glass fish tanks, are fragile. Please handle, package, and ship them carefully to avoid additional damage. Return eligibility will be assessed based on the item's condition, the reason for the return, and applicable law.

How to Request a Return

  1. Contact our customer support team at [email protected].
  2. Provide your order number, item details, and reason for the return. If an item is defective, incorrect, or damaged during transit, please also provide relevant photographs.
  3. Wait for our customer support team to confirm the return arrangements and instructions.
  4. Ship the item according to the confirmed instructions and retain relevant shipping records.

Please contact us before returning an item so we can confirm the applicable return procedure.

Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return, the item's condition, the circumstances, and applicable law.

  • For returns due to personal preference, a change of mind, ordering mistakes, or no longer needing an item, customers are generally responsible for return shipping costs.
  • For defective, incorrect, or transit-damaged items, applicable costs will be handled according to the specific circumstances, responsibility involved, and applicable law.

Refund Processing

Once a return has been approved and the returned item has been received, we generally initiate the refund within 5–10 business days. Refunds are issued to the original payment method.

After a refund is initiated, your bank or payment service provider may require additional time to complete the credit. The actual posting time depends on the financial institution's processing procedures.

Defective, Incorrect, or Transit-Damaged Items

If you receive an item that is defective, does not match your order, or was damaged during transit, please contact us as soon as possible at our customer support email and provide your order number and relevant photographs. We will assist you based on the circumstances.

For damaged glass products, please retain the item, packaging, and relevant evidence where possible so the issue can be reviewed.

Contact Us

To request a return, check a refund, or ask questions about this policy, please contact us:

This policy does not exclude or restrict any consumer rights that cannot be excluded or restricted under applicable law.